Cancellation & Refund Policy

Cancellation and Refund Policy

At VertexAI Digital, we aim to provide reliable, professional, and high-quality digital services to every client. By purchasing or engaging our services, you acknowledge and agree to the terms outlined below.

1. Service Cancellation

Clients may request cancellation of a service by contacting VertexAI Digital through email or other official communication channels.

Cancellation requests should be submitted as early as possible. A cancellation will only become effective once it has been reviewed and confirmed by VertexAI Digital.

For ongoing services such as SEO, social media marketing, PPC management, reputation management, or other monthly services, cancellation requests should generally be submitted before the next billing or service cycle begins.

2. Project-Based Services

For website development, app development, UI/UX design, branding, custom WordPress development, website migration, and other project-based services, work may begin after the client approves the project and makes the required payment or deposit.

Once work has started, payments may not be refundable because resources may already have been allocated to the project.

This may include time spent on:

  • Project planning and strategy
  • Research and analysis
  • UI/UX design
  • Development and programming
  • Content preparation
  • SEO implementation
  • Testing and quality assurance
  • Project management
  • Third-party services or tools purchased for the project

3. Refund Eligibility

Refund requests are reviewed on a case-by-case basis.

Where a refund is approved, the refundable amount will depend on the stage of the project, work already completed, third-party costs, and other expenses incurred by VertexAI Digital.

Services that have already been completed or substantially delivered are generally not eligible for a refund.

4. Deposits and Initial Payments

Any upfront deposit or initial payment may be non-refundable once work has commenced.

Initial payments may be used to reserve project resources, begin research, create designs, configure systems, purchase required services, or start development.

If cancellation occurs after these activities have started, VertexAI Digital may retain the applicable portion of the payment to cover completed work and incurred expenses.

5. Monthly and Recurring Services

For recurring services, clients may cancel future service periods by providing notice before the next billing cycle.

Payments for a service period that has already started are generally non-refundable, as resources and services may have already been allocated for that period.

Cancellation will not automatically result in a refund for the unused portion of an active billing period unless otherwise agreed in writing.

6. PPC and Advertising Services

For PPC, Google Ads, social media advertising, and other paid advertising services, advertising budgets paid to advertising platforms are generally separate from VertexAI Digital service fees.

Once an advertising campaign or service period has begun, refunds may not be available for amounts already spent, committed, or processed by third-party advertising platforms.

Any refund related to VertexAI Digital management fees will be evaluated separately based on the circumstances.

7. Third-Party Costs

Certain projects may require third-party services, subscriptions, software licenses, hosting, domains, plugins, APIs, advertising platforms, or other external resources.

Payments made to third parties on behalf of a client may not be refundable if the third party’s own policies do not permit refunds.

VertexAI Digital is not responsible for refund policies established by independent third-party providers.

8. Client Delays and Project Cancellation

Project timelines may be affected when clients delay providing required information, approvals, access credentials, content, feedback, or other materials.

If a project is placed on hold or cancelled because of prolonged client inactivity, VertexAI Digital may consider the work completed up to that point billable.

Any remaining project work may require a revised timeline, scope, or quotation before it can be resumed.

9. Non-Refundable Circumstances

A refund may not be available when:

  • The requested work has already been completed
  • Development or implementation has already started
  • A service period has already begun
  • Third-party costs have already been incurred
  • Advertising funds have already been spent
  • The client changes their mind after approving the work
  • Delays are caused by the client’s failure to provide required materials or approvals
  • The client requests work outside the originally agreed scope
  • The project is cancelled after substantial resources have been allocated

10. Approved Refunds

If VertexAI Digital approves a refund, the refund will generally be processed using the original payment method where possible.

Processing times may vary depending on the payment provider, bank, or financial institution involved.

Any applicable transaction, processing, third-party, or other non-recoverable fees may be deducted from the refund where permitted.

11. Changes to Services

If a client requests significant changes to the original project scope, the requested changes may be treated as additional work rather than grounds for cancellation or refund.

VertexAI Digital may provide a revised estimate, timeline, or service agreement before proceeding with substantial changes.

12. Disputes and Refund Requests

Clients who believe they are eligible for a refund should contact VertexAI Digital and provide relevant details regarding their request.

We encourage clients to contact us directly so that we can review the situation and work toward a reasonable resolution.

Submitting a refund request does not guarantee that a refund will be issued.

13. Policy Updates

VertexAI Digital may update this Cancellation and Refund Policy from time to time to reflect changes in our services, business practices, payment processes, or applicable requirements.

Any updated version will be published on this page with a revised effective date.

14. Contact Us

For cancellation requests, refund questions, or concerns regarding this policy, please contact us:

VertexAI Digital

We will review cancellation and refund requests and respond within a reasonable timeframe.